OnLine Helpdesk


The Imageplace Online Helpdesk is a unique service which allows YOU to connect directly to our support specialist so that he can remotely control your computer. The setup procedure is extremely easy and, because you establish the connection from your computer, and the servive is 128bit encrypted, there are no security risks other than you accept that our staff will be able to access your files and settings solely for the purposes of assisting you while the connection exists. In the vast majority of cases you will not be required to disable your firewall or router settings and you will be able to disconnect at any time.

The system currently works with Windows 98/2000/XP and with both Broadband (preferred) and Dialup connections (inevitably rather slow but still very effective). We are also able to connect with Apple Mac computers using OS X.

This is a new and unique service and we are anxious to let new clients experience just how effective and user friendly it is. All potential new clients are offered a ten minute FREE session so that you can see for yourself without obligation.

If you would like to trial the system (without charge or obligation)
please call us on 01306 501406
and we will be happy to answer your questions and arrange a trial session. Please note that you will only be able to connect to the service at a pre-arranged time.